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Software Development Project Manager Job Description

Software development project managers are professionals who oversee plans and schedules for the development of software and web applications. They are responsible for defining project management policies and ensuring their implementation in all stages of a project, and they lead teams of software developers and engineers from the concept phase to product launch.

Software development project managers typically define the objectives and scopes for each stage of a software development project, and are responsible for managing quality control and for coordinating the work of all team members to ensure that the product is delivered on time.  


Software development project managers must have an advanced knowledge of software programming and development, and be able to lead and manage cross-functional project teams. Project management skills are essential to the role, as is significant industry experience.

These professionals must have excellent organizational and time management skills, and be able to communicate project details clearly to the teams working under them. Presentational and client-facing skills are a strong asset in this line of work, as software development project managers regularly meet with clients to discuss project specifications, business needs, and technical requirements. 

The ability to estimate project costs, set deadlines, and effectively manage teams of professionals to meet the deadlines is crucial.


Software development project managers must have at least a bachelor's degree in computer science, computer or software engineering, business administration, management, project management, or a related field. Employers and recruiters will generally favour candidates with at least five years of experience in a technology environment, and at least a couple of years of project management experience in a relevant industry. Some employers will only consider candidates with a Project Management Professional (PMP) certificate, which means that obtaining the credential can open doors to a wider variety of career opportunities.  


Software development project managers are typically responsible for a wide range of activities across all project phases. Their daily duties vary depending on the scope of the project, but usually entail planning, implementation, monitoring, and control. They work closely with software developers, architects, engineers, and the client's representatives to define the direction and approach to product design and execution, and they are responsible for tailoring the development and support processes to meet project requirements. 

Software development project managers determine project schedules, create detailed project plans and scope statements, and write status reports for each stage of the project. They estimate costs, develop resource plans, and  work to assess potential issues and risks.

Their job entails meeting with clients and management to discuss project deliverables, sponsors, trade-offs, and key decisions, as well as to manage expectations. They make recommendations to senior staff regarding project schedules, priorities, resource allocation, asset creation processes, and strategic planning, and are responsible for organizational capacity planning, ongoing reporting to account managers and clients, and training project team members on various development processes and industry practices.

Along with the supervisory aspect of their job, software development project managers also usually assist with the design and coding of software products.


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Programmer Analyst Job Description

Programmer analysts are information technology specialists who apply their knowledge of programming and business analysis to develop business solutions and applications tailored to an organization's specific needs and business requirements. The programmer analyst's job is to collect the necessary data, consult with senior staff to determine the specifications, and then to write the code to create the required application.

Programmer analysts plan and develop business solutions and test them for errors, evaluate end users' requests for modifications, and use structured analysis and design to outline the steps necessary to create the program. They analyze and develop specifications, determine feasibility, assess the program's compatibility with the existing systems used within the organization, and estimate project costs and time. 


Programmer analysts must have excellent computer programming skills, and an advanced knowledge of database, modelling, and programming languages and techniques. They must have a good understanding of software design and development tools and techniques.

These professionals must have an excellent knowledge of business processes, development methodologies, and operating systems, including Windows, Linux, and Unix. They must know how to prepare diagrams and flowcharts to demonstrate the steps necessary  to complete a program, and be able to convert project specifications into detailed instructions.

Teamwork skills are very important because programmer analysts regularly meet with other members of the project team to identify requirements, estimate budgets, and clarify project objectives. The ability to communicate technical information to non-technical staff is essential to the role.  

Programmer analysts must also be very good listeners, and to be able to solicit project details from the client or the management team. Outstanding problem-solving and analytical skills are crucial, as these professionals must be able to determine the specific requirements of any given project, and to do the research necessary to make the right recommendations. For this reason, programmer analysts must always keep their knowledge of technology up to date, and invest in continual professional development.

Time management skills, the ability to prioritize tasks, to work well under the pressure, and meet deadlines are essential in this line of work.


Programmer analysts must have a bachelor's degree in computer science, information technology, software engineering, information systems, software development, computer engineering, or a related discipline. Most employers will look to hire candidates with at least two years of relevant professional experience.


The work of programmer analysts combines that of project managers, who are usually responsible for the analysis of project requirements and clients' needs, with that of analysts, who are responsible for modelling, and computer programmers, who write program code.

Programmer analysts' duties can vary depending on the nature and scope of the project, but they typically include modelling and writing programs in accordance with specifications, approving specifications, making recommendations regarding various business solutions, testing and debugging program code, analyzing existing solutions to identify opportunities for improvement, writing the technical documentation, and providing IT support and maintenance.

Programmer analysts usually work as part of development teams for software publishers and IT services companies, or in information systems departments of larger firms.   


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Network System Administrator Job Description

Network system administrators are information technology specialists who are responsible for the installation, configuration, maintenance, and administration of local area networks (LANs), wide area networks (WANs), various segments of network systems, and other computing environments used across an enterprise. They manage the network hardware, software, and equipment used within a company or organization, and work to ensure network availability to all users.

Network system administrators typically perform data backups, troubleshoot any problems with the hardware, software, networks and systems, replace equipment and components when necessary, and assist with disaster recovery operations.


Network system administrators must have an advanced knowledge of computers, electronics, and technologies used by their organization. They must have a good understanding of processors, electronic equipment, circuit boards, and hardware and software in general. Programming knowledge is very important, as is familiarity with arithmetic and statistics, as well as their application.

Network system administrators must also have a good knowledge of telecommunications, including transmission, broadcasting, control and switching, and operation of telecommunications systems. They must know how to repair machines, perform systems analysis and evaluation, as well as operation analysis. They must be able to analyze the client's needs and product requirements and define specifications to best meet these needs.

These professionals must have strong client-facing skills, including customer needs assessment and satisfaction evaluation. Excellent communication skills, both verbal and written, are essential, as network system administrators frequently provide other employees with guidance and training.

Troubleshooting and analytical skills are very important, as determining causes of errors and identifying problems with the network system is a large part of the job. The ability to solve complex problems is vital.

Network system administrators must also have a good knowledge of resource allocation, production methods, strategic planning, human resources modelling, and business and management principles.


Network system administrators usually have a bachelor's degree in a technical discipline like computer engineering, software engineering, electronics engineering, information technology, computer science, or telecommunications.


Network system administrators' day-to-day duties can vary greatly depending on the size of the organization that employs them and the complexity of the network they are responsible for administering and maintaining. These professionals' jobs typically entail planning, developing and implementing network security measures, looking for ways to keep the company information, hardware and software safe from internal and external threats, monitoring network performance and computer systems used within the organization, and maintaining control records.

Network system administrators usually perform network startup and shutdown procedures, develop and test networking hardware and software, research alternative solutions, and make recommendations on changes to enhance network systems and configurations.

They meet with users to collect data about recurring issues with the network, and work on finding ways to resolve them, and they determine computer and network requirements to improve overall efficiency. The administrators are also responsible for training employees in computer system use, as well as for collecting data on customer needs and business requirements, and analyzing it for the purpose of predicting and evaluating system requirements. They also periodically test and analyze equipment to assess the need for repairs, upgrades, and replacements.


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IT Systems Engineer Job Description

IT systems engineers are information technology professionals who develop, install, deploy, test, configure, and optimize IT systems and networks used within a company or organization. They are responsible for monitoring system performance, resolving technical problems, and improving the overall operational readiness of a company's IT systems.

IT systems engineers can also assist design engineers with the development of various platforms and applications, and be responsible for performing design engineering of the company's IT system's physical equipment, components, analysis systems, interfaces, displays, and software solutions.

These professionals are usually responsible for ensuring that a full spectrum of clients' requirements are met, and they typically work closely with experts from related fields. 


IT systems engineers must have an advanced knowledge of systems engineering methodologies and be familiar with the project and product life cycle. An aptitude for technology is crucial. These professionals must always stay up to date with the developments relevant to their industry and area of expertise. 

IT systems engineers must have excellent communication skills, and be able to lead and coordinate technical and other staff. Interpersonal and client-facing skills and the ability to resolve problems are essential in this line of work.


IT systems engineers typically have at least a bachelor's degree in computer science, software or computer engineering, information technology, or a related discipline, but professionals without an academic degree can find employment in the field if they have at least five years of relevant work experience. Further training is usually provided by the employer.

Employers will often look for additional professional industry and vendor certifications like Microsoft Certified Systems Engineer (MCSE), which prove the candidate's ability to design and implement the infrastructure for various business solutions. Most jobs in IT systems engineering require a strong knowledge of the technologies utilized by the company as well as expertise in any relevant engineering methodology and best practice.


IT systems engineers can have a variety of duties, and these can vary depending on industry, the company that employs them, and the types of IT systems they are responsible for maintaining. These professionals typically assist a company with the development, installation, and maintenance of various technical components, system software, infrastructure, hardware, and peripheral equipment used across the enterprise. They replace outdated and malfunctioning hardware and software, track system capacity, and provide senior staff with reports on any issues that arise.

IT systems engineers can also be tasked with monitoring network services , recommending equipment replacements when the need arises, maintaining an inventory of all the devices used within the company, troubleshooting technical problems, and performing regular audits of the IT systems and applications used across the enterprise. They typically install software upgrades, monitor security systems for potential threats and intrusion signs, and make sure that security patches are always up to date.

IT systems engineers are also usually responsible for assessing the IT system performance and efficiency across the organization, identifying opportunities for optimization, and making recommendations on improvements to IT managers and other senior staff. They investigate and define system requirements and industry standards, and can also assist with customer contracts. 


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IT Support Engineer Job Description

IT support engineers are information technology specialists who maintain the IT systems within a company or organization and provide technical support to all users. They identify and resolve any IT-related problems, set up user accounts, monitor the performance of IT systems used within the company, assist users with any issues that arise, run system diagnostics, and work to enhance and develop applications used across the organization.

IT support engineers can also provide advice, IT support, and training to a variety of external clients. They can assist clients with technical problems, recommend solutions, and maintain and enhance all IT systems and equipment used across the organization. Their responsibilities typically include installation of software and equipment, helping users with operation of various applications, and troubleshooting technical difficulties, such as network and internet connectivity issues, accessibility, software faults, and issues related to user accounts.

Skills and qualifications

IT support engineers must have a diploma or degree in computer or software engineering, information technology, computer science, telecommunications, or a related subject. A four-year degree is not essential, but employers usually prefer candidates with formal qualifications. Training is usually provided on the job, with some employers also requiring product-specific training, provided by software manufacturers and suppliers.

Apart from strong IT skills and general knowledge of technology, IT support engineers must have outstanding communication skills and be able to explain technical information to non-technical staff, clients, and end users. Strong analytical and troubleshooting skills are a must.  Customer care skills and a good degree of patience and awareness of the users' technical competency are very strong assets in this line of work. Good judgment is also an advantage, as IT support engineers are responsible for ensuring that any proposed solution meets or exceeds the client's expectations.

Employers will generall favour candidates with previous experience in customer and helpdesk support, as well as those with additional professional qualifications and vendor-specific certifications. Depending on the job, a driving licence may be required.


IT support engineers' job responsibilities will vary depending on the size of organization and their department, but these professionals generally provide IT assistance and support across all aspects of the enterprise. They maintain computers, servers, operating systems, and networks, and usually report to IT managers and other department heads. Regardless of industry, their job entails a broad range of IT-related activities, from troubleshooting, managing backups, and running tests on new applications to setting up and configuring computers and laptops for new users, installing software, monitoring IT security systems, maintaining server logs, and reporting any errors and faults that arise within the company's IT network.  

IT support engineers can also be responsible for creating purchase requisitions for new hardware, software, and peripheral equipment, preparing materials for meetings, and performing various administrative support duties to address specific operational objectives.

IT support engineers usually work 40 hours a week in an office environment, with occasional overtime to meet deadlines or deal with any serious technical issues that arise. They can provide support in person, over the phone, via email, Skype, or similar web-based tools.    


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IT Sales Account Manager Job Description

IT sales account managers are professionals who manage and develop the customer base for a company, and offer hardware and software solutions to key vendors and clients. Their job is to identify and manage opportunities to expand product sales, and to work toward achieving monthly and yearly sales targets set by their company's senior business and management teams.

IT sales account managers can develop sales strategies for products designed for other businesses, or directly for consumers. They proactively manage the company's customers, pursue leads, and develop and maintain relationships with existing clients and key industry vendors.

Skills and qualifications

IT sales account managers typically have a bachelor's degree in business, management, information technology, business information systems, computer science, computer or software engineering, electronics, or a related discipline. A four-year degree is not a requirement for all jobs in the field, but may significantly increase a candidate's chances of finding employment. Employers will generally favour professionals with a strong background in business management and technical disciplines, and recruiters working for large companies can require a 2:1 even for entry-level sales jobs. Technical skills can be an asset, but are far less important than a strong background in sales.  However, a good degree of technical understanding and a strong general knowledge of technology are usually required.

IT sales account managers spend a significant amount of time interacting with existing and potential clients, which makes people-facing skills essential to the role. These professionals must have a good degree of confidence and strong presentation, persuasion and negotiation skills to be successful. They must be very good listeners and be able to understand the client's needs and business requirements. Analytical skills are very important, as IT sales account managers must be able to research market trends and potential new client bases.  

Employers will generally look for candidates with at least several years of experience in a relevant industry, as well as a good track record in sales. Previous experience in customer service can be a strong asset for entry-level positions.


IT sales account managers' duties can be divided into three areas: pre-sales, sales, and post-sales. Pre-sales activities include obtaining detailed product specifications, identifying ways in which the product can meet a customer's needs, researching potential clients, and creating product presentations for them. The sales process entails negotiating a mutually beneficial commercial agreement with the client. Post-sales activities can include technical support and troubleshooting, and providing the end-users with instructions and training.

IT sales account managers oversee the work of the accounts team and, depending on the size of the organization, they can be responsible for budgets and administration. They manage a portfolio of accounts, deal with all aspects of various sales initiatives and promotional campaigns, and use an existing network of industry contacts to generate new opportunities. They attend client meetings, work on expanding relationship with existing customers to generate new business and profits, and to drive revenue growth from existing accounts. They also work on managing expectations, both external and internal, and contribute to the company's strategic planning. 


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HRIS Manager Job Description

HRIS, or human resources information systems, managers are professionals who specialize in areas of IT and human resources, and are responsible for capturing and managing employment data within a company or organization. HRIS managers deal with payroll administration systems and employee performance records among other things, and are responsible for procuring and implementing these systems as well as for operating them. The information technology aspects of the job, however, are not all there is to the position, as HRIS managers are required to have a full understanding of the information contained in these systems, as well as how the information relates to the company or organization which employs them.

HRIS managers can be responsible for a number of tasks, ranging from running recruitment metrics reports to entering data related to employee benefits choices. Along with supervising all the functions within the human resources information systems department, they typically work closely with members of the company's IT team to make sure that the HR data is captured accurately. They troubleshoot and resolve HRIS problems, research process flaws, recommend solutions or alternatives, and perform a variety of scheduled activities.

HRIS managers are also responsible for developing standard statistical reports for the company's senior staff, and for ensuring that accurate documentation process manuals are created and updated when required.

Skills and qualifications

HRIS managers must have at least a bachelor's degree in human resources management, organizational development, information technology, computer science, or a related discipline.

They must continually stay up to date with employment regulations and current practices, industry trends, employment laws and legislation, and all new developments relevant to their area of expertise.

HRIS managers must have an advanced knowledge of HR processes and data, as well as strong IT skills and knowledge of various reporting tools.

As this is a management-level position, these professionals must also have effective organizational, time management and communication skills. They must be able to lead a team of professionals, train employees, and deal with any employee concerns that arise.

Problem-solving skills are essential, as HRIS managers must be able to identify and resolve any problems that arise with the HRIS systems, as well as any problems between personnel.

Employers will generally favour candidates with at least several years of experience in HRIS implementation and administration.


HRIS managers are hired to assist companies with the procurement and management of HRIS systems. They are typically the ones who determine the company's technological needs and then do the necessary research to identify the HRIS system that will best address those needs. Once the senior management approves and the system is purchased, HRIS managers are responsible for implementation and management. They will ensure that all the required software is installed and that it runs smoothly, and that all the functionalities and features work as intended. To that end, the managers will perform tests to make sure the system is operational before activating it.

HRIS managers can sometimes work closely with the system manufacturer to design specific elements of the software if the company requires the technology to be tailored to its specific needs. Once the HRIS system is in place, the HRIS manager will provide all end-users within the company with instructions, training, and assistance with the system's use.


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CAD Drafter Job Description

CAD drafters are specialists in computer-aided design (CAD) who use CAD software to create technical drawings to be used in product manufacturing and building construction. They are responsible for including product specifications, codes and methods to be used in the manufacturing process. The drawings created by CAD drafters contain information about the materials to be used in production, as well as about dimensions of the product which is being manufactured.

CAD drafters use CAD drafting systems to create technical drawings and detailed schematics which are then stored on computers, so that they can be accessed by all members of the team working on a given project. The drawings can also be directly programmed into automated manufacturing systems.

CAD drafters are responsible for incorporating the input of specialists from the relevant fields, such as engineering, electronics or architecture, when creating final versions of technical drawings. They can specialize in different areas, including civil, mechanical and architectural drafting, and their job responsibilities will vary accordingly.


CAD drafters must have an advanced knowledge of computer-aided design and drafting tools, as well as strong general knowledge of the principles and techniques used in design. They must be familiar with both CAD and manual drafting principles and methods, as well as with the basics of engineering. Strong IT skills and proficiency in Microsoft Office software are very important.

Strong communication skills are essential, as CAD drafters regularly consult with experts from related fields, from engineers and architects to surveyors, to get the technical details necessary to complete drawings and drafts. They must also be able to read and interpret drawings created by other drafters.


CAD drafters must have at least an associate's degree, with training in design, drafting, computer graphics, science, engineering, and math. Formal training in drafting systems and CAD design is usually a requirement. Candidates with a bachelor's degree in design usually get access to a wider range of quality jobs in the field, but a four-year degree is generally not a job requirement.  Any combination of relevant training and experience that provides the required skills and knowledge is sufficient to most employers in the field. However, employers will generally favour candidates with the right industry knowledge and several years of experience working with specific drafting tools.


CAD drafters create drawings and plans for the manufacturing of various products and construction of different types of structures. They are responsible for coordinating the gathering of relevant data and specifications and for incorporating these into technical drawings. They often use CAD drafting tools to create multiple versions of a specific design, so that teams of specialists working on the project may discuss the best options for the product which is being developed for manufacturing. Drafters are also typically responsible for modifying and revising drafts, maps and drawings, copying project drawings, and creating manual drawings for various projects when necessary. CAD drafters also maintain project files and records, and are responsible for updating them.

These professionals are usually employed full-time and work 40-hour weeks, with occasional overtime to meet deadlines. They typically report to project managers, chief engineers, and engineering designers.


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CAD Designer Job Description

CAD designers are information technology specialists who use computer-aided design (CAD) software to create technical designs and drawings which are then used to produce a variety of components that are utilized across many different industries. The drawings created by CAD designers are usually either printed out or saved on computers, or they can be programmed directly into various automated manufacturing systems.

CAD designers typically create detail and assembly drawings, layouts, diagrams, and sketches to be used in the manufacturing process, they check dimensions and materials to be used in production, and they revise various production drawings. They make both rough layouts and final sketches of proposed drawings, and apply their knowledge of engineering best practices, various types of machinery, building materials, and production processes to complete drawings and draw finished designs from rough sketches.


CAD designers must have excellent drafting and mechanical drafting skills, as well as an advanced knowledge of computer science, engineering, and design techniques and standards. They must have an aptitude for mechanics and a good understanding of engineering terminology.

CAD designers must have an advanced knowledge of computer-aided design tools like AutoCAD, SolidWorks CAD and Autodesk Inventor, as well as of the specific tools and techniques used in the industries in which they are employed.

Strong communication and teamwork skills are essential, as CAD designers typically work as part of larger project teams and must be able to understand and pass on project details, and to collaborate with engineers and other team members.


CAD designers must have formal training in graphic design, art, or a related discipline. Some employers will only consider candidates with a four-year degree, but academic qualifications, while they  may increase chances of employment , are generally not a requirement for most jobs in the field. Depending on the employer and nature of the assignment, some CAD design jobs can require several years of work experience in certain industries or using specific design and drafting tools.


CAD designers typically use computers equipped with digitizing graphics tablets and computer-aided design software from one of the major CAD software companies, which include Autodesk, Siemens PLM Software, Dassault Systèmes, and the Parametric Technology Corporation. They are responsible for creating drawings that include product dimensions, materials to be used in making the product, and an outline of the steps in the production process.

CAD designers can specialize in a number of different areas, ranging from architectural CAD design to electronic and aeronautical CAD design. Depending on their area of specialty, these professionals can create designs to be used as blueprints for the production of electronic components and devices, missiles and aircraft specifications, or building materials and structures among other things. They are also responsible for creating, organizing and updating a file system for production drawings, for converting various production drawings to different file systems, and for communicating with the engineering, tooling, manufacturing and quality assurance teams to discuss revisions of production drawings. CAD design specialists typically work 40-hour weeks and report to CAD supervisors, engineering managers, senior engineers, or project managers.


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Software Quality Assurance (QA) Engineer Job Description

Software quality assurance (QA) engineers are information technology specialists who develop systematic plans to test, analyze and debug various software products. Their main responsibility is to maintain and apply quality and safety standards for the software developed by the company that employs them, as well as to ensure quality integration into existing IT and network systems.

Software QA engineers research, analyze and determine software test procedures and standards, keeping in mind the various functions of scientific computation, data processing and acquisition. They work closely with software and computer engineers to resolve any technical issues that arise in the course of the development process, and assist with the preparation of technical appraisals of various applications, software solutions, programming languages, and systems. 

Skills and qualifications

Software quality assurance engineers typically have a bachelor's degree in computer science, computer engineering, software engineering, or a related technical discipline. Most employers will favour candidates with a few years of experience in software testing.   

Regardless of degree, software QA engineers must have an advanced knowledge of software development and technologies, including HTML, XML, C#, as well as SQL. They must be familiar with the procedures involved in all stages of software testing, as well as with all the relevant industry standards. Analytical and problem-solving skills are essential to the role.

Good teamwork and communication skills are also very important, as software QA engineers work closely with experts from related fields, and their job entails proactively identifying risks to senior staff. They must be able to explain technical issues clearly and concisely.

Senior software QA engineers must have strong interpersonal and client-facing skills, as they typically work with business owners to design and execute various software test plans.


Software QA engineers' duties vary depending on their years of experience, employer type, and software they are responsible for testing. Engineers employed in entry-level QA jobs typically work to resolve technical issues of limited scope, and analyze data in accordance with the company's standard procedures. They are given detailed instructions to follow on all work.

With a couple of years of experience in quality assurance under their belt, software QA engineers analyze problems of moderate scope, and use their own judgment to resolve them within defined procedures and guidelines. Software QA engineers with five years of relevant professional experience work to resolve a variety of issues by determining the proper methods for obtaining solutions.

With significant industry experience and a full understanding of industry and company procedures and practices, software QA engineers typically work on complex issues that require an in-depth analysis of various factors. They are responsible for determining the procedures independently. Experienced engineers also provide leadership and guidance to other staff, as they are responsible for selecting the evaluation criteria and techniques for obtaining results.

Software QA engineers with over a decade of experience in the field typically supervise other staff, and independently determine the methods, procedures, objectives and approaches to both new and critical assignments, and work to resolve technical ussues that have the potential to impact the design of future products, technologies, and concepts. Senior software engineers also handle all aspects of testing, and assist with the design of the test automation architecture. 


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Technical Product Manager Job Description

Technical product managers are professionals responsible for a company’s product and strategy organization. Their job is to develop innovative ideas based on customer insights to drive the company’s products forward and increase the profitability of existing products. They apply their knowledge of the customers’ needs and the company’s corporate strategy to develop new strategies for developing the company’s products.

Technical product managers supervise the entire product line lifecycle, from the strategic planning stage to product release. They are also responsible for developing a company-wide marketing strategy and work closely with heads of other departments to implement it.


Technical product managers must have an advanced knowledge of both business and technology, as well as of product development and strategic planning. They must know how to maximize business value from a product and how to make the product more valuable to customers.

Strong communication and leadership skills are a must, as this is a management role, one that requires frequent communication with all areas of the company. Teamwork skills are also very important, as technical product managers typically work closely with heads of various departments within their company. They also work with the company’s key customers, which makes client-facing skills essential to the position.

The role often requires travel to customer and non-customer sites, so a degree of mobility is usually required.


Technical product managers usually have a degree in engineering, computer science, or a related technical discipline. Most employers look to hire candidates with at least two years of experience in product development in a relevant industry.


Technical product managers’ daily duties will vary from job to job and from one industry to the next, but their work typically entails meeting with engineers to determine product release requirements, working closely with sales and marketing professionals to define the marketing strategy for various products, and meeting with business analysts and other specialists to understand what the target customers’ needs are, to learn about the key benefits of the product, and to collect all the data necessary to understand the product positioning.

Technical product managers are responsible for developing pricing modules and managing any changes in product pricing. They conduct market research in order to specify market requirements for the company’s existing and future products, visit the key clients to discuss the products, and work to identify potential partner relationships for any given product. They monitor and analyse market trends, research competitors’ products and services, and work on finding ways to improve the company’s current line of products. They meet with the management team leading product development to make sure that product requirements are understood, and respond to all enquiries related to the product.

Technical product managers are also responsible for managing product contracts, providing the technical sales team with the necessary knowledge to help them market the product, and for finding creative new product solutions and presenting them to senior management and customers. They also act as liaisons between the development, service and marketing teams prior to product release.


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Technical Operations Manager Job Description

Technical operations managers are information technology professionals who assist a company’s senior staff in supervising day-to-day operations and activities. They are responsible for providing operational management support and managing technical staff, and they provide guidance on issues related to both management and technical activities. They typically oversee all technical operations on a daily basis.

Technical operations managers manage staff, ensure that corporate operations are well coordinated and that projects are completed within deadlines and budget. They analyse and evaluate a company’s business performance using statistical metrics, and they are also responsible for ensuring the provision, maintenance, and safe use and storage of all technical equipment and materials, as well as for developing and evaluating training programs for the technical staff.


Technical operations managers must have excellent communication and people management skills, as well as strong time management and budgeting skills. They must be able to provide guidance and leadership to the technical staff and make sure that they are always informed of and adhere to the company’s operating procedures.

Technical operations managers must be able to motivate the technical staff to perform to a high standard, and have a good knowledge of all the relevant policies and procedures related to human resources. Strong writing skills are an asset, as these professionals are usually required to submit reports to the senior staff.

An advanced knowledge of all the relevant technical equipment is a must, as is an in-depth knowledge of the industry in which they are employed. Experience in contract management is a strong advantage with prospective employers, as it is frequently a part of the technical operations manager’s job.

These professionals must have strong problem-solving skills and an innovative approach to addressing both administrative and technical problems. A degree of mobility is also required, as technical operations managers sometimes must travel to client locations to inspect sites and conduct property surveys.  


Technical operations managers must have at least a bachelor’s degree in engineering or a related technical discipline. For jobs with significant responsibilities and management duties, candidates usually need a master’s degree and at least several years of experience in management and supervisory roles.


Specific job responsibilities of a technical operations manager vary depending on employer type, size of the company they work for, location, and industry, but these professionals typically have supervisory roles in a company and assist senior management in developing the company’s long and short-term business strategies, plans, proposals, project schedules and budgets. They also conduct assessments of technical operations and look for opportunities for improvement. They are responsible for the overall execution of all technical activities and work to ensure operational efficiency.

Technical operations managers develop, implement and review all standard operating procedures and work practices, conduct risk assessment, and work to maximize productivity and minimize operational costs. They prepare work specifications and project schedules, and produce all the relevant project documentation. They can also be responsible for training and assessment of technical staff, and for making sure that employees carrying out technical operations have the necessary equipment and support to complete projects on time.


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Software Developer Job Description

Software developers are information technology professionals who develop computer programs and applications that perform specific tasks on desktop computers, laptops, tablets, and other devices that use software. Software developers use a programming language to design these programs. They can also be responsible for creating the entire underlying software systems that run IT networks, computers, and other devices. They can modify and enhance existing features and software, design services called from external applications to integrate with various applications, or create data migration and integration processes using software development tools and methods.

The job outlook for the profession is very good, as there is a growing demand for skilled professionals who can develop different kinds of software and a wide range of applications to be used on different devices.


Software developers must have excellent computer programming skills. They must be thorough in their work and have a good eye for detail. An advanced knowledge of programming languages is a must. Problem-solving and troubleshooting skills are essential, as software developers typically perform tests on various applications and are responsible for debugging and resolving any other problems that arise with the software.

Strong communication skills and commercial awareness are very important, especially for software developers who work on a contract basis and deal with clients on a daily basis. The developers must be exceptional listeners and be able to solicit project details from the client.

Software developers must have a strong general knowledge of technology and how different types of devices work, and they must always stay up to date on the latest trends and developments. They must have an excellent knowledge of best practices in software development as well as software development life cycle methodologies.


Software developers must have at least a bachelor’s degree in information technology, software engineering, computer science, information systems, or a related subject. Most employers will look for candidates with strong professional qualifications and at least a few years of experience in software development and computer programming.


Software developers’ daily responsibilities and tasks vary from job to job and can differ greatly from one project to the next, but they usually entail creating specific applications to perform certain tasks on computers and similar devices. Developers are typically involved with a project from the concept stage to implementation and delivery, and they can also provide technical support to clients for the software they design.

When assigned to a new project, the software developer will usually be the one to determine the approach that will be taken in project development and implementation. He or she will collect project requirements from the client and thoroughly research the devices and products from both the technical and functional point of view.

Software developers usually work closely with specialists from other fields to ensure that they understand the implications to the client’s business processes. They will typically review current systems, and present ideas for improvement to the client. Once the client has approved the ideas, software developers will design applications and other product deliverables according to the client’s specifications, and work within a given timeframe to complete each stage of the project.  


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SAP Basis Administrator Job Description

The SAP Basis administrator's job is to manage SAP business software for a company or organization. Because SAP software needs to be  customized to meet the needs of any given business, the administrators are responsible for installing and configuring SAP software so that it can store all the information that the company needs on its servers.

SAP Basis administrators are usually responsible for monitoring the system performance to ensure the software is running smoothly. They deal with potential problems and glitches without delay, implement security measures and regularly perform system upgrades.

Skills and qualifications

The main requirement for SAP Basis administrators is extensive knowledge of information technology, and a solid understanding of SAP software installation, configuration and maintenance. SAP Basis administrators must hold at least a bachelor's degree in an IT-related field, but most SAP specialists have a master's.

Having a professional certification in SAP and SAP Basis is obligatory to obtain this position. Other expected skills may include Oracle, UNIX, and SAP Business Warehouse. Administrators are required to be experienced in  server design and system maintenance. Organisational and analytical skills are imperative, because administrators must be able to work effectively within tight deadlines.

Excellent people skills are crucial, as SAP Basis administrators usually work as part of a team. Experience in team management is a strong asset, seeing that administrators might be responsible for supervising a team, coordinating employees and assigning work tasks. The administrators are expected to maintain a healthy, productive work environment.

Communication skills and a good head for business are also important, as SAP administrators regularly report to the customers. They must have the company's interest in mind, and attune the software in a way that will suit the client's needs and ensure optimal system performance.

SAP Basis administrators must be prepared to work long office hours and to occasionally work overtime, and they must be willing to travel to other offices.


The job duties of a SAP Basis administrator include maintaining and customizing SAP software, providing technical and customer support, and monitoring system performance. They perform database backup regularly and apply patches and upgrades when necessary.

Administrators are also responsible for monitoring system activity, users, authorization and workload analysis. They perform the daily maintenance of computer systems and LAN or WAN networks. They are also required to document the completed procedures and regularly update all the relevant documentation. 

SAP Basis administrators are expected to constantly improve their skills by attending additional training courses which SAP organizes on a regular basis. This job requires continuous education and keeping up-to-date with the rapidly evolving technologies. It is recommended to attend educational seminars and conferences.

Having an advanced knowledge and experience in SAP Basis administration provides experts with the opportunity to work in various industries. Skilled candidates can choose between different available positions and career paths depending on their area of expertise, be it customer management, financial software management, staff training, or consulting. SAP specialists can either be employed by companies that offer services to clients, or work as independent contractors on a project basis.


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PHP Programmer Job Description

PHP programmers are information technology specialists who design, develop and implement various web-based applications and products using PHP, AJAX, MySQL, and JavaScript. They can be hired to develop individual features and functionalities for clients’ websites or to build large-scale applications and work as part of a larger team of IT specialists, business analysts, and sales and marketing professionals.


PHP programmers must have a strong general knowledge of web technologies and an advanced knowledge of PHP Object Oriented Design and Development. They must be proficient in JavaScript, AJAX, jQuery, HTML and MySQL. They must be able to write PHP code from scratch and improve existing code written by other developers. An advanced knowledge of content management systems like Drupal, Wordpress or Joomla is often a job requirement.

PHP developers must have excellent analytical skills and be able to troubleshoot and resolve complex technical issues quickly and efficiently. Good time management skills are very important, as is the ability to prioritize tasks, because PHP programmers must be able to work within defined timeframes. These professionals must be accurate, thorough, and have a good eye for detail. They must be able to present their ideas clearly to clients and team members. Commercial awareness is a strong asset, as PHP programmers must be able to fully understand the client’s business requirements as well as functional and technical specifications.

Good interpersonal and communication skills and the ability to work as part of a team are a must, as PHP programmers usually work closely with other technical staff. They must be able to elicit project requirements and all the necessary details from the client, as well as to explain technical issues to clients, managers, and non-technical personnel.

PHP programmers must always keep up to date with the latest developments in web technology, and be able to apply them in their work. Continuing professional development is crucial for long-term success in this line of work.


PHP programmers typically have at least a bachelor’s degree in information systems, information technology, software engineering, or another technical discipline.

Most employers will look for programmers with at least a year of experience developing custom applications or working in software development, with an emphasis on experience working with PHP. Candidates with experience using jQuery, JavaScript and other scripting languages will usually have an advantage with recruiters and prospective employers. Some employers will favour candidates with experience working in a Linux environment.


PHP programmers’ daily duties vary from job to job, but they typically entail collaborating with a team of specialists to conceptualize, develop, test and implement web-based solutions for clients. PHP programmers are responsible for maintaining existing codebases, converting data from other formats into existing databases, troubleshooting any technical problems that arise, and developing and adding new features.

PHP programmers can also provide strategic input on IT infrastructure, security, integration, implementation and IT operations strategies and practices. Their job can sometimes entail preparing and uploading files, creating, maintaining and updating databases, assisting with research and reviews, and maintaining documentation relevant to their work.


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